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OPEN POSITIONS .


ABOUT WHITEZIP :


Whitezip are a fast-growing online marketing and software development agency focused on managing and creating multiple global brands within the I-Gaming industry. In the last 3 years the company has tripled in size, expanded in 6 different regions and released a growing portfolio of 10 exciting brands.

This is an exciting opportunity to work as part of a dynamic team, who understand this lucrative industry and can be the best mentors to anyone new coming in. Challenging work and the freedom to be creative, Whitezip aims to develop their professionals in a fun and laid-back atmosphere.



Cutomer Services

Latin American VIP Account Manager

The VIP department is responsible for ensuring the best gaming experience is delivered to all elite customers. We are now looking for an exceptional LatAm VIP Account Manager to offer exceptional customer service and account management to our Latin American customer base and improve customer satisfaction and retention within this region.

ROLE OVERVIEW:
As a LatAm VIP Account Manager you will work around the needs of all elite customers. You will be the keep point of contact for the Latin American customer base so you must be adept at building long lasting relationships to increase satisfaction and retention.

Read more and apply

KEY PERFORMANCE AREAS:

You will focus on 3 main responsibility areas, namely:

  • Engage with all high-level customers on a one to one basis;
  • Upsell promotions, resolve queries and award bonus to loyal customers;
  • Ensure customers are aware of the responsible gambling tools available to them.

EXPERIENCE REQUIRED:

  • Proven experience within a customer focused role
  • Proven track record of maintaining lasting relationships with customers
  • Fluent in English and Spanish with excellent written and verbal communication skills
  • Fluent in additional languages is beneficial including, Norwegian, Finnish, Swedish, German & French

PERSONALITY/BEHAVIOURAL PROFILE:

  • A positive upbeat personality with a can-do attitude
  • Friendly and bubbly personality
  • The ability to be creative and commercially minded
  • A lateral thinker with the ability to adapt to market trends Team player Company

BENEFITS:

  • Vibrant atmosphere in a multi-cultural environment in the heart of Camden town
  • Friday drinks with a weekly different theme
  • Team lunch events
  • Company organized Summer and Christmas party
  • Gym membership scheme
  • Technology scheme
  • Cycle to work scheme
  • Perkbox benefits
  • Weekly fresh fruit

Apply now by e-mailing us at

Development

Senior Tester


ROLE OVERVIEW:

The Senior Tester will work as part of the product development team to drive forward innovations and improve player experience.
You will be responsible for the testing lifecycles, including user acceptance testing, integration testing and smoke testing, thereby ensuring the company’s products are functioning as intended. You will work closely with the design and development teams, and suppliers, on a variety of projects including new releases and re-vamps.

Read more and apply

KEY PERFORMANCE AREAS:

You will focus on 3 main responsibility areas, namely:

  • Responsible for the delivery of end-to-end product and functional testing phases;
  • Carrying out exploratory testing across various devices and platforms to ensure all product and site functionality is working as intended;
  • Providing testing status reports;
  • Actively support the Project Manager to ensure projects are delivered on time and issues are pushed through to completion;
  • Continually improve the testing process from identification to execution to resolution.

EXPERIENCE REQUIRED:

  • At least 5 years experience in a manual testing role
  • Experience and knowledge of QA/ Test lifecycles; testing strategies and testing processes
  • Experience in defining and executing test cases and the supporting issue resolution processes
  • Experience testing across a range of platforms, including desktop, mobile etc.
  • Exposure to Agile methodology
  • Experience and knowledge of testing software in a digital/ecommerce environment
  • Some experience of Test Automation tools and techniques preferred (e.g. Selenium, Specflow, SoapUI, etc.)
  • Experience working with senior stakeholders
  • Experience working with IT Suppliers
  • ISTQB testing qualification is highly desirable

PERSONALITY/BEHAVIOURAL PROFILE:

  • An enthusiastic people’s person
  • Ability to handle multiple priorities and meet tight deadlines
  • A team builder with a strong team ethic
  • Approach obstacles and difficult situations with a ‘can-do attitude’
  • Excellent communication skills
  • A creative and proactive problem solver
  • Champion effective test strategies and processes
  • Self-driven and self-motivated
  • Patient, diligent and attentive towards detail
  • Demonstrate calmness in times of uncertainty and stress
  • Approachable and trustworthy
  • Desire to learn, push themselves and grow within the company

BENEFITS:

  • Vibrant atmosphere in a multi-cultural environment in the heart of Camden town
  • Friday drinks with a weekly different theme
  • Team lunch events
  • Company organized Summer and Christmas party
  • Gym membership scheme
  • Technology scheme
  • Cycle to work scheme
  • Perkbox benefits
  • Weekly fresh fruit

Apply now by e-mailing us at

Retention

German Retention Executive

The Retention team is the sole department responsible for delivering first class retention campaigns for their customers. In the last 3 years the company has tripled in size, expanded in 6 different regions and released a growing portfolio of 10 exciting brands. It is due to this rapid growth we are now looking to further expand these markets and seek a talented and ambitious Retention Executive to help assist with the expansion and development of our online retention operations.

ROLE OVERVIEW:
As a Retention Executive you will manage your own portfolio of marketing campaigns, including email, SMS and push notifications. You will be responsible for managing your region, identifying trends, and analysing data to optimise campaigns and bring in more revenue for the business.

Read more and apply

KEY PERFORMANCE AREAS:

You will focus on 3 main responsibility areas, namely:

  • Manage and deliver several hundred multi-channel campaigns;
  • Measure and optimise campaign performance to maximise profitability;
  • Design innovative campaigns and test and report on performance.

EXPERIENCE REQUIRED:

  • Fluent in German, with a working understanding of the German mindset
  • A strong passion for data and using analytics to improve marketing performance
  • Organised with high attention to detail
  • Ability to pick up new concepts and systems easily
  • Ability to understand and adapt to market trends
  • Fluent in English with excellent written and verbal communication skills

PERSONALITY/BEHAVIOURAL PROFILE:

  • A positive upbeat personality with a can-do attitude
  • A self-starter with a strong drive to succeed and develop skills
  • Team player

BENEFITS:

  • Vibrant atmosphere in a multi-cultural environment in the heart of Camden town
  • Friday drinks with a weekly different theme
  • Team lunch events
  • Company organized Summer and Christmas party
  • Gym membership scheme
  • Technology scheme
  • Cycle to work scheme
  • Perkbox benefits
  • Weekly fresh fruit

Apply now by e-mailing us at

Finnish Copywriter

Due to continued expansion, we are in need of talented, driven individuals who can assist in the area of content creation in our new Copywriting Team.

ROLE OVERVIEW:
As a Copywriter you will be expected to manage and deliver a workload of content requests with the end goal of producing high quality, accurate on-brand commercial copy for all of our marketing operations. Reporting to the Head of Retention, this role will form part of the brand-new Copy Team. The role will be responsible for producing content that compliments the efforts of all other departments: Marketing, Retention, Social, Design and PR.

Read more and apply

KEY PERFORMANCE AREAS:

You will focus on 2 main responsibility areas, namely:

  • Producing content for multi-channel marketing campaigns across a growing number of unique brands - including HTML E-Mail, direct mail, SMS marketing, website content etc.
  • Briefing and liaising with the following teams to produce content for: Translations, Acquisition Marketing, Retention Marketing.

EXPERIENCE REQUIRED:

  • Digital marketing experience preferred with emphasis on different styles requires for acquisition and retention marketing
  • Copywriting and proofing experience
  • Content management experience
  • Fluent in English and Finnish
  • Fluent in additional languages is beneficial including, Spanish, Swedish, German & French

PERSONALITY/BEHAVIOURAL PROFILE:

  • A positive upbeat personality with a can-do attitude
  • Excellent workload management and organisational skills
  • Meticulous attention to detail
  • Eager to learn and quick to learn

BENEFITS:

  • Vibrant atmosphere in a multi-cultural environment in the heart of Camden town
  • Friday drinks with a weekly different theme
  • Team lunch events
  • Company organized Summer and Christmas party
  • Gym membership scheme
  • Technology scheme
  • Cycle to work scheme
  • Perkbox benefits
  • Weekly fresh fruit

Apply now by e-mailing us at

German Copywriter

Due to continued expansion, we are in need of talented, driven individuals who can assist in the area of content creation in our new Copywriting Team.

ROLE OVERVIEW:
As a Copywriter you will be expected to manage and deliver a workload of content requests with the end goal of producing high quality, accurate on-brand commercial copy for all of our marketing operations. Reporting to the Head of Retention, this role will form part of the brand-new Copy Team. The role will be responsible for producing content that compliments the efforts of all other departments: Marketing, Retention, Social, Design and PR.

Read more and apply

KEY PERFORMANCE AREAS:

You will focus on 2 main responsibility areas, namely:

  • Producing content for multi-channel marketing campaigns across a growing number of unique brands - including HTML E-Mail, direct mail, SMS marketing, website content etc.
  • Briefing and liaising with the following teams to produce content for: Translations, Acquisition Marketing, Retention Marketing.

EXPERIENCE REQUIRED:

  • Digital marketing experience preferred with emphasis on different styles requires for acquisition and retention marketing
  • Copywriting and proofing experience
  • Content management experience
  • Must be fluent in English and German
  • Fluent in additional languages is beneficial including, Spanish, Finnish, Swedish & French

PERSONALITY/BEHAVIOURAL PROFILE:

  • A positive upbeat personality with a can-do attitude
  • Excellent workload management and organisational skills
  • Meticulous attention to detail
  • Eager to learn and quick to learn

BENEFITS:

  • Vibrant atmosphere in a multi-cultural environment in the heart of Camden town
  • Friday drinks with a weekly different theme
  • Team lunch events
  • Company organized Summer and Christmas party
  • Gym membership scheme
  • Technology scheme
  • Cycle to work scheme
  • Perkbox benefits
  • Weekly fresh fruit

Apply now by e-mailing us at